--- title: Managed Cloud | Cloud Services | Claritas One description: Enterprise-grade managed cloud — methodology, deliverables and outcomes from the Claritas One cloud practice. url: https://claritasone.com/services/cloud-services/managed-cloud canonical: https://claritasone.com/services/cloud-services/managed-cloud kind: service source: https://claritasone.com/services/cloud-services/managed-cloud author: Claritas One datePublished: 2016-01-01 dateModified: 2026-04-18 updated: 2026-04-18 publisher: Claritas One --- # Managed Cloud Operations *Services / Cloud Services* > We operate your cloud infrastructure on a 24/7/365 basis with the rigour of an elite engineering team embedded in your organisation — handling monitoring, patching, capacity management, incident response, and cost optimisation so that your internal teams can focus on the capabilities that differentiate your business. Our managed service is governed by contractual SLAs with financial penalties tied to response and resolution times, ensuring our incentives are permanently aligned with your operational requirements. Clients who engage our managed cloud practice reduce cloud operational expenditure by an average of 25% while improving mean time to resolve by 60%. [Home](https://claritasone.com/) › [Services](https://claritasone.com/services) › [Cloud Services](https://claritasone.com/services/cloud-services) › **Managed Cloud** ## Overview Running cloud infrastructure effectively at enterprise scale requires a depth of platform expertise — AWS, Azure, and GCP certifications, security specialisation, FinOps capability, and round-the-clock coverage — that is prohibitively expensive to recruit and retain in-house. More importantly, internal teams that spend their engineering capacity on infrastructure operations are not building the product capabilities that drive competitive advantage. Claritas Managed Cloud Operations provides a dedicated team of cloud engineers who treat your environment with the same accountability as if it were their own production infrastructure. We do not manage by exception — we proactively monitor, continuously optimise, and conduct monthly service reviews where we are accountable to agreed KPIs in front of your technology leadership. ## Our Approach ### 1. Environment Discovery & Baseline Assessment Within the first two weeks, we conduct a comprehensive inventory of your cloud environment — architecture review, security posture assessment, cost analysis, and monitoring coverage audit — establishing the baseline against which all improvements are measured. ### 2. Onboarding & Runbook Development Operational runbooks are authored for every critical system, covering routine procedures, incident response escalation paths, and disaster recovery activation steps. These documents become the institutional knowledge that ensures consistent operational quality regardless of which engineer is on call. ### 3. Monitoring, Alerting & On-Call Coverage A unified observability stack is configured with SLO-based alerting that escalates on customer impact metrics rather than infrastructure symptoms. On-call rotas provide 24/7 coverage with clearly defined escalation to your internal stakeholders for business-impacting incidents. ### 4. Continuous Optimisation Monthly cost analysis identifies rightsizing opportunities, wasteful resource allocation, and commitment-based discount optimisation. Security posture reviews identify emerging vulnerabilities before they become incidents. Performance trend analysis drives proactive capacity interventions. ### 5. Governance & Executive Reporting Monthly service reviews with your technology leadership present performance against SLA, cost optimisation delivered, security posture trends, and forward-looking capacity and risk assessments. You always know exactly what we are doing and why. ## Capabilities - 24/7/365 infrastructure monitoring with SLO-based alerting and on-call escalation - Patch management: OS, middleware, and cloud service updates with change control governance - Incident response and resolution with contractual SLA: P1 <15 min response, <4 hr resolution - FinOps practice: monthly rightsizing, Reserved Instance management, and waste elimination - Auto-scaling configuration, capacity planning, and pre-emptive scaling for peak events - Backup management, restoration testing, and recovery time validation - Security operations: vulnerability scanning, patch triage, and compliance monitoring - Monthly executive service reviews with KPI accountability and forward-looking risk reporting ## Outcomes | Metric | Value | | --- | --- | | Managed environment availability SLA | **99.99%** | | P1 incident response time guarantee | **<15 min** | | Average cloud cost reduction delivered within 90 days | **25%** | | Median improvement in mean time to resolve vs. in-house baseline | **60%** | ## Next Step **Your infrastructure deserves an engineering team that never sleeps.** Engage Claritas Managed Cloud Operations to free your internal teams from infrastructure toil — and give your board a contractual SLA backed by financial accountability. → [Get a proposal](https://claritasone.com/get-a-proposal) · [Contact us](https://claritasone.com/contact) --- View the live page: About Claritas One: · Contact: · All pages: